Additional Information (Including Delivery) & Privacy

Buying Original Paintings Online

Due to the difficulty in shipping glazed paintings I am only able to post original paintings designed to be framed under glass unframed. Glazed framed paintings would need to be collected from my studio in Portishead, North Somerset (please message me to arrange a time).

Buying Mounted Prints Online

Limited Edition Prints and Signed Giclee Prints are available to buy online. All prints are printed on 308gsm fine art paper using archival inks. Limited Edition Print means only a limited number of reproductions will be produced. Signed Giclee prints are of the same quality but there is no limit to the number of reproductions.


I aim to dispatch all orders within 2 working days but, as there is just me and sometimes I take time off, occasionally this may take longer (I will let you know if this is likely). Currently I only ship to the UK Mainland through the website (please contact me for shipping to other destinations). All orders are posted first class.  Shipping is based on size and value and will be calculated when you place items in your basket.

Return & Refund Policy

Thanks for shopping at Stephanie Gay Silk Art.
If you are not entirely satisfied with your purchase, I’m here to help.

Damaged Goods

In the unlikely event that your item arrives damaged, please take photographs of the damage to the item and packaging (this helps me claim from the delivery company) and contact me immediately via email or my contact form. Where possible I will supply a replacement or refund you in full including postage.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Unfortunately as I am a very small business I cannot refund return postage.

Privacy Policy

This website is owned and managed by Stephanie Gay. Contact address The Silk Shed, 12 Riverleaze, Portishead, North Somerset, BS20 8EA

Personal Data

When you make an online purchase, name, address, email address, telephone number and purchase history details will be stored. This data is stored using an appropriate level of security (password protected using secure passwords on a secure server). Making a purchase through the website does not add your details to my mailing list, so if you would like to receive regular updates you will need to subscribe separately to my mailing list.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who I share your data with

I make use of Paypal and for financial transactions for information on their privacy policy and data retention please visit their website. I use MailChimp to manage my mailing list, check their website for policy details.

I do not share your data with any other parties.

Data Retention

I keep your purchase details indefinitely. Your mailing list (MailChimp) data is kept according to MailChimp policy, you can manage that yourself via the MailChimp interface. You can unsubscribe from emails at any time by clicking on the unsubscribe link in any email.

What rights you have over your data

You can request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.